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Scams

Ensuring Your Security Online and Over the Phone

Online security has always been a priority at Southern Security. We are constantly working to make your online transactions even safer and to protect your identity and account security.  We use the latest technology to safeguard your personal information and privacy. But we need you to be vigilant, as well.  Be sure to review your statements each month and report any transaction that is not yours.  Also, be aware of the following attempts by others to steal your information. Please note: If someone from Southern Security contacts you, we will already have your account information in front of us. You will NOT have to verify it to us.

Phishing

"Phishing" is an online scam in which an email is sent to people with the intent of luring them to a copy of a website that they may visit regularly. The impostor site, which is run by identity thieves, may be a convincing replica of the legitimate site. Once at the impostor site, visitors are prompted to provide personal information, rendering them vulnerable to identity theft.

Vishing

"Vishing" is similar to phishing, but it takes place over the phone using VoIP (Voice over Internet Protocol). In a typical vishing scenario, the target receives a recorded message alerting them to potential fraud or unusual activity on their account or credit card. The message directs the target to call another number immediately to verify their accounts. The call seems genuine because the callback number matches the one on the target’s caller ID. That’s because Vishers use technology to manipulate the caller ID record. People who call the given number may be tricked into providing sensitive information, like credit card numbers and passwords. Please note, Southern Security will only request you to call 901-452-7900 or 1-800-633-4128 (the “901” number should appear on your caller ID).

Smishing

"Smishing" is a growing online scam that is similar to phishing. The name is derived from SMS for Short Message Service, a technology used for texting on cell phones. In smishing, the criminal delivers a text message that requires "immediate" action on your part. The message contains a fake warning – something related to a breach in your account’s security or charges for a service you did not order. The message may direct the victim to go online and visit a web address. The site appears to be legitimate but is actually a look-a-like set up by the criminals. It requests that the victim confirm personal financial information and passwords. One tipoff that a text message is a smishing attempt is the “From” line displays a few digits, like “1000” instead of a traceable, 10-digit phone number. If you receive such a message, call Southern Security to report it. Do not respond to any such requests.

Don’t take the bait!

Southern Security Credit Union will never send you unsolicited emails, text messages, or phone calls to request your personal financial information, such as your credit card number, expiration date, PINs or passwords, or full Social Security number. You should never reply to emails, phone calls, or any unexpected communication that ask you to CONFIRM, UPDATE, or PROVIDE your account information. If you receive a suspicious email or telephone call claiming to be from Southern Security Credit Union requesting sensitive information, DO NOT reply, click any of the links, or return the call. Instead, contact Southern Security immediately at 901-452-7900 or 1-800-633-4128 to report the suspicious activity and ensure that your accounts are in order.

Some Common Sense Online Precautions

Southern Security’s security specialists are constantly monitoring our computer system for threats. The tools that criminals use are always changing. They include computer worms, computer viruses, malware, spyware, spiders, bots, and many more. You can help by doing your part to protect your home computer system.
  • Keep your anti-virus and anti-spam software up to date. Have it scan your computer nightly.
  • Enable the firewall on your computer. Internet Service Providers also provide firewall protection.
  • Download security patches from your computer’s operating system vendor.
  • Instruct your children to be careful online.

Contact Southern Security Immediately!

If you think unauthorized access or fraud has occurred in connection with your Southern Security accounts, report such incidents to your closest Southern Security location or call 901-452-7900 or 1-800-633-4128. Southern Security’s security specialists are constantly monitoring our computer system for threats. The tools that criminals use are always changing. They include computer worms, computer viruses, malware, spyware, spiders, bots, and many more. You can help by doing your part to protect your home computer system.  

NCUA Warns of Scammers Using Similar Website Logo, Design

Scammers using a website with a logo and design similar to that of the National Credit Union Administration are attempting to convince consumers to provide sensitive information or send money.  According to the NCUA, consumers have received emails from the National Credit Union website, which is not affiliated in any way with the NCUA, a federal agency, and the emails are not from the agency.
The site apparently originates in Australia, the NCUA said in its warning, and claims to offer services in the United States, Europe and the Commonwealth of Independent States. The emails attempt to persuade individuals to provide personal information, such as Social Security numbers, account numbers and login information, or transfer large amounts of money.The NCUA warns that consumers should not should neither provide information to this website nor attempt to conduct any financial transactions through it. The NCUA would not request personal or financial information in this manner.
Consumers receiving such emails should call NCUA's Fraud Hotline and should also contact the Internet Crime Complaint Center , a partnership between the FBI and the National White Collar Crime Center.  The NCUA also offers information about avoiding frauds and scams.Consumers who suspect they may have become victims of identity theft should immediately contact their financial institutions and, if necessary, close existing accounts and open new ones. NCUA urges consumers also contact the three major credit bureaus--Equifax (800-525-6285), Experian (888-397-3742) and TransUnion (800-680-7289)--to request a fraud alert be placed on their credit reports.
 
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Do you have a family member who is already a Southern Security member? Or, do you work for one of over 500 of our sponsor companies?

You may not be eligible for membership at this time. Please call 901.452.7900 or 800.633.4128 or visit a branch for further assistance.